We ship all our items via Canada Post from Parksville, British Columbia, Canada.
FREE SHIPPING ON ORDERS OVER $50 pre-tax/pre-shipping for destinations within Canada!
We typically ship out within 1 (one) to 2 (two) business days. Most packages shipped in Canada arrive within 3 (three) to 5 (five) business days of ordering and United States typically take 5 (five) to 7 (seven) business days to arrive.
We strive to complete your order as quickly and accurately as possible so that your order will ship out as soon as possible.
Shipping costs are calculated by our system, Canada Shipping for shirts is on average CDN$5.00 per item but may vary depending on the item outside of our Classic Tee, and decals are calculated at CDN$3.00 on average. United States and International orders are slightly higher and are prorated based on an internal code which you may see during the checkout process in brackets ie. (5.00g) : CDN$6.00 Shipping Cost etc. This internal code calculates based on the per items shipping rate in our catalogue then applies a Canadian, United States or International adjustment to ensure our shipping costs are as close as possible to break even. Note our shipping costs take into account packaging and materials for shipping and handling. For example, In Canada to Canada shipping of our T-Shirts, Canada Post charges CDN$4.65 which applies our flat rate of CDN$5.00 per T-Shirt. Hoodies and other heavier garmets are slightly more.
For larger purchases or volume purchases, it is best to contact us directly at firstname.lastname@example.org where we can create your order, invoice you directly and then offer a reduction in shipping fees based on various methods to ensure you are receiving the best possible price from all available carriers, basically we will shop the rate based on the volume size and packaging opposed to shipping each item seperately (clothing).
Via our customized CREEKTEE store system, when you place an order you will receive an email notification of your order, and email notification when we begin processing/creating your order, when your order has been completed with one final email when your order has shipped.
As with most things in life, sometimes something unfortunate happens and your order may arrive damaged or other unforseen issue. In these cases we have made a comprehensive return section by visiting our "Contact Us" page.
At any time you can visit your "Online Account" to check your order status and history.
For the convenience of our our international shoppers, our store also has the option to select Canadian Currency or United States Currency depending on what your more comfortable with.
Shipping costs are added to your order and pre-calculated based on our actual costs.
Canadian residents, taxes are calculated based on your provincial tax rate and/or GST/HST due to our requirement to collect and remit taxes in your home province , note that there is no taxes calculated to International buyers.
CREEKTEE and its associated logo are trademarks along with the phrase "Authentic. You."